reasonable modification policy

Tri-County Transit operates its programs and services in compliance with Transportation for Individuals with Disabilities; Reasonable Modification of Policies and Practices (49 CRFR Parts 27 and 37) to ensure that people with disabilities have equal access to our services. Any person who believes they may have been aggrieved by any unlawful discriminatory practice under this act may file a complaint.

We provide reasonable modification of policy and practice upon request to ensure that our transportation services are accessible to people with disabilities.

We will make reasonable modifications unless doing so:

1. Would fundamentally alter the nature of the service; or
2. Would result in a direct threat to the health or safety of others; or
3. Without the requested modification, the individual with a disability is unable to fully use Tri-County Transits' services for their intended purpose.

MAKING A REQUEST

Whenever feasible, Tri-County Transit requests that individuals make such requests for modifications in advance. Where a request for modification cannot practicably be made and determined in advance (e.g., because of a condition or barrier at the destination of a flex route trip of which the individual with a disability was unaware until arriving), operating personnel shall make a determination of whether the modification should be provided at the time of request. Operating personnel may consult with Tri-County Transits' management before making a determination to grant or deny the request.

Tri-County Transit will make reasonable modifications to its policies and procedures up-on request. To make a request contact:

Jeanene McDonald, Transportation Director at (603)-752-1741, or using TTY: 711; by email at jmcdonald@tccap.org: or in writing at 31 Pleasant St., Berlin  NH  03570.

You will be asked to provide your name, telephone number (or other contact information), the date and time of travel, the bus stop(s) you will need assistance with, and to describe what you will need in order to use the service. We will contact you via telephone or email for additional information. A decision will be made within two (2) business days of your request. You will be notified of our decision by telephone, email, or in writing within one (1) business day of our decision.

FILING A COMPLAINT

If you feel you have been wrongly denied, you may file a complaint. Any person who believes that he/she
has been discriminated against on the basis of their disability may file a complaint.  Complaints shall be submitted to:

Jeanene McDonald, Transportation Director

31 Pleasant St., Berlin, NH 03570

by phone at (603)-752-1741, TTY: 711, or email at jmcdonald@tccap.org

If information is needed in another format or language, please contact us at (603)-752-1741 or TTY: 711.