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Services

FLEX ROUTES

door to door

long distance medical

MEDICAID

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1. What Is the Purpose of Door to Door?

Door to Door service is designed for people who are unable to access local flex route bus service.

 

 

2. Who Can Ride?

Door to Door service is available to persons with disabilities, seniors 60 and older and the general public.

 

 

3. is door to door service available in my area?

Door to Door service is available in the following towns:

1. Berlin Door to Door services the towns of Berlin, Gorham, Shelburne, Dummer and Milan.
2. Colebrook Door to Door services the towns of Colebrook, Columbia, Stewartstown, West Stewartstown, Clarksville, North Stratford, Pittsburg and Errol.
3. Lancaster Door to Door services the towns of Lancaster, Groveton, Whitefield and Littleton.
4. North Conway Door to Door services the towns of North Conway, Center Conway, Conway, Redstone, Albany, Madison and Silver Lake.
5. Tamworth Door to Door services the towns of Wolfeboro, Tamworth, Moultonborough, West Ossipee, Center Ossipee, Ossipee, Chicorua, Sandwich, and Tuftonboro.

 

 

4. what are your service hours?

Our Door to Door service hours vary by location. We have five Door to Door service areas that operate the following hours, Monday through Friday:

 

 

 

 

 

5. How Much Does Door to Door Service Cost?

• General public fares vary by service area and distance traveled. When you reserve your trip, ask the dispatcher how much your fare will be since exact change is required.
• Persons 60 and over ride for a suggested donation.
• Medicaid insured rider fares are paid by their specific Insurance provider.
• Persons with a disability can fill out a TCT Certificate of Disability application to ride Door to Door free of fare. A previously acknowledged disability does not automatically qualify a rider for a TCT Certificate of Disability.

 

 

6. How do I Apply for TCT's Certification of Disability?

While you may currently receive disability income, Tri-County Transit's disability application regards ones disability based on their current level of mobility. To apply for TCT's Certification of Disability for our Door to Door service, print the application below, complete page 1, have your doctor complete page 2 and then:

Mail to:

Tri-County Transit

ATTN Jeanene McDonald

31 Pleasant St.

Berlin, NH 03570

Applicants will be notified by mail within thirty (30) days of application.

 

 

 

 

 

7. How Do I Get a Ride?

Medicaid Insured: All Medicaid insured riders must schedule their trip directly through their Medicaid provider by calling the number on the back of their insurance card. Please be aware, Medicaid providers operate with policies and procedures that differ from Tri-County Transit's. While TCT requires 24 hour advanced notice to schedule a trip, Medicaid brokers require 48 hr advanced notice. When dealing with Medicaid brokers, their 48 hr advance notice policy supersedes that of Tri-County Transit's.

General public: To reserve a ride call our dispatchers at (603)-752-1741 or TTY: 711. Please be aware,
Tri-County Transit requires trips to be scheduled 24 hrs in advance. When you call, be prepared to answer the following questions:

1. What is your name?
2. What address will you want to be picked up at and what is the phone number at that address?
3. Where will you be going and what will the return time be?

Remember, since Door to Door is a shared-ride service, the driver may make other stops on the way to your destination. If you are unsure of how much time you should allot for your trip, please ask for suggestions when scheduling your pickup. The dispatcher will give you an estimate of how long you can expect to wait for the vehicle upon return trip.

Personal Care Attendants

A personal care attendant (PCA) is an individual who must accompany a passenger on his or her trip. For an individual to qualify as an attendant, physical assistance must actually be provided to the passenger. When scheduling the Door to Door service, notify the dispatcher that a PCA will be needed to accompany your ride. PCA's are always allowed to ride with an eligible passenger and are not required to pay a fare, but they must travel from the same point of origin to the same destination as the certified passenger.

 

 

8. What Can I Expect?

Door to Door service is considered on time when the vehicle arrives within the half an hour window before or after the requested time, so please be prepared.

Ride time varies by service area and distance traveled. Ask the dispatcher how long your trip will take. Please be aware that the driver will only wait five minutes for passengers.

 

 

9. How Do I Cancel a Trip?

Please notify a dispatcher as soon as you know you will be unable to make a scheduled trip. Cancellations must be made at least two hours before the scheduled trip. When calling to cancel, please provide the following information: name, date and time of pickup.

 

 

10. What Is a No-Show?

A no-show is defined in one of two ways:

1. A trip in which the passenger is not present at the prearranged pickup time and location when the Door to Door driver arrives and the passenger has given no notice to the dispatcher.
2. A request to cancel a trip that is within 2 hours of the scheduled pick up.

 

 

11. What Happens If I’m a No-Show?

No-shows make it difficult to provide efficient service, cause delays and inconvenience other riders. All passengers are responsible for calling to
cancel trips.

1. A passenger who records a pattern of two no-shows will be notified of the offenses by either phone
   or mail.
2. A passenger who records a pattern of three no-shows will be mailed time and date documentation of the three offenses which will then result in suspension from Door to Door services for one month.
3. After regaining Door to Door service privileges, if a fourth no-show occurs the result will be a permanent suspension of Door to Door service.

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