CARE-A-VAN

The Littleton Care-A-Van is a partnered service between Tri-County Transit and Littleton Regional Healthcare. LRH will continue its commitment to improved access to medical care by providing free scheduled rides to Physicians offices and Littleton Regional Healthcare outpatient services in which individual passengers can request transportation from their home to an LRH affiliated doctor free
of charge.

 

 

1. What Is the Purpose of care-a-van?

Care-A-Van service is designed for people who need transportation to medical appointments with Littleton Regional Healthcare and affiliate doctors.

 

 

2. Who Can Ride?

Care-A-Van service is available to persons with disabilities, seniors 60 and older and the general public.

 

 

3. How Much Does Care-A-Van Service Cost?

The Care-A-Van service is free of charge for individuals traveling to Littleton Regional Healthcare medical appointments and affiliated doctors.

 

 

4. what are your service hours?

The Car-A-Van operates Monday through Friday, 7am to 5:30pm.

 

 

5. How Do I Get a Ride?

To reserve a ride, call our dispatchers at (603) 752-1741. Please be aware, Tri-County Transit requires trips to be scheduled 24 hrs in advance. Same day service cannot be guaranteed. When you call, be prepared to answer the following questions:

  1. What is your name?
  2. What address will you want to be picked up at and what is the phone number at that address?
  3. Where will you be going and what will the return time be?

Remember, since the Care-A-Van operates as a Door to Door shared-ride service, the driver may make other stops on the way to your destination. If you are unsure of how much time you should allot for your trip, please ask for suggestions when scheduling your pickup. The dispatcher will give you an estimate of how long you can expect to wait for the vehicle upon return trip.

Personal Care Attendants

A personal care attendant (PCA) is an individual who must accompany a passenger on his or her trip. For an individual to qualify as an attendant, physical assistance must actually be provided to the passenger. When scheduling the Care-A-Van service, notify the dispatcher that a PCA will be needed to accompany your ride. PCA's are always allowed to ride with an eligible passenger and are not required to pay a fare, but they must travel from the same point of origin to the same destination as the certified passenger.

 

 

6. What Can I Expect?

Care-A-Van service is considered on time when the vehicle arrives within the half an hour window before or after the requested time, so please be prepared.

Ride time varies by service area and distance traveled. Ask the dispatch agent how long your trip will take. Please be aware that the driver will only wait five minutes for passengers.

 

 

7. How Do I Cancel a Trip?

Please notify a dispatch agent as soon as you know you will be unable to make a scheduled trip. Cancellations must be made at least two hours before the scheduled trip. When calling to cancel, please provide the following information: name, date and time of pickup.

 

 

8. What Is a No-Show?

A no-show is defined in one of two ways:

  1. A trip in which the passenger is not present at the prearranged pickup time and location when the Care-A-Van driver arrives and the passenger has given no notice to the dispatcher.
  2. A request to cancel a trip that is within two hours of the scheduled pick up.

 

 

9. What Happens If I’m a No-Show?

No-shows make it difficult to provide efficient service, cause delays and inconvenience other riders. All passengers are responsible for calling to cancel trips.

  1. A passenger who records a pattern of two no-shows will be notified of the offenses by either phone
    or mail.
  2. A passenger who records a pattern of three no-shows will be mailed time and date documentation
    of the three offenses which will then result in suspension from TCT services for one month.
  3. After regaining service privileges, if a fourth no-show occurs the result will be a permanent suspension of service.


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